Issue sending emails

dieter's Avatar


08 Nov, 2017 01:57 PM


We have issues sending emails since this morning. Do you have issues? We get suddenly always:

"Request could not be processed. Check that you have supplied all the required parameters in the proper encoding as only UTF-8 is supported."


  1. 1 Posted by dieter on 08 Nov, 2017 02:38 PM

    dieter's Avatar

    Sorry but this issue takes already 5 hours, which is way to long for our application between 10:40 and 15:37 our local timezone. Please check this!

  2. Support Staff 2 Posted by Scott Tadman on 08 Nov, 2017 04:22 PM

    Scott Tadman's Avatar

    Sorry about this issue here, the fix we're applying should be live shortly.

  3. 3 Posted by dieter on 09 Nov, 2017 04:32 PM

    dieter's Avatar


    Didn't receive any final confirmation that it is ok, but see it's working
    again. What was the issue please? It is already the second time in a few
    months. Our customers ask us which steps we will take to avoid this in the
    future. Are there any plans on your side?

    Kind regards,

    Dieter Pollier

    [image: Halito_o_RGB] <>

    Halito! – jouw kennispartner in eventbeheer

    Halito! is een product van VIA FUTURA bvba

    | HQ: +32 3 6130992 <+32%203%20613%2009%2092> | | LinkedIn
    <> | @HalitoEvents
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