Email start going in to Spam folders

Victoria Winters's Avatar

Victoria Winters

14 Jun, 2017 04:53 PM

I use Postage for sending notification emails only for my online business. Just lately I found the emails started going into Junk folders.

I am sending my emails from a valid and verified From address: "[email blocked]" to "[email blocked]" or to "[email blocked]".

Also on the Senders page for the valid senders' "Last Send" dates are all old (May 2017) even I sent alot of emails after that date.

Please let me know what is going on. I can't continue use Poastage for my email delivery if they continue to be delivered to Spam folders

  1. Support Staff 1 Posted by Scott Tadman on 15 Jun, 2017 02:52 PM

    Scott Tadman's Avatar

    I'm not sure what the precise problem is here, everything seems to check out, but in order to narrow down the problem I've switched your sending IP.

    It might be worth theming your email with some HTML that matches your site branding. Some providers are increasingly suspicious of emails that are really thin on content and contain little more than a link. That also helps build engagement, people are more likely to interact with these emails in a positive way, as it makes them seem more important.

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