Delivery Issue

Adan Miller's Avatar

Adan Miller

16 Dec, 2016 01:56 PM

Hello,

I bought a plan of 10K plan. I was able to send around 400 mails after that every mail which I send is stuck in "Delivering". Can you please look into this.

Thank You

  1. Support Staff 1 Posted by Scott Tadman on 16 Dec, 2016 02:19 PM

    Scott Tadman's Avatar

    Some email providers may be delaying or refusing email depending on a variety of factors which can lead to unpredictable delivery patterns.

    The specific response we're getting is "4.4.2 mtaig-mcb01.mx.aol.com Error: timeout exceeded".

    Sometimes this means their email infrastructure is overloaded. These large providers do have intermittent technical problems not always directly visible to end users.

    PostageApp will retry these messages for the next 24 hours which is usually sufficient time for any situation on their end to be resolved.

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