DKIM values given by postageapp always change

joy de silva's Avatar

joy de silva

02 Nov, 2016 04:54 AM

values given by POSTAGEAPP



  1. Support Staff 1 Posted by Scott Tadman on 02 Nov, 2016 05:00 AM

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    These values should be consistent for any given domain unless that domain is specifically removed and regenerated which would result in a new key being produced.

    It's normally the case that setting it to the recommended value does not change the value. Could you give it one more try and let me know if that works out?

  2. 2 Posted by joy de silva on 02 Nov, 2016 05:13 AM

    joy de silva's Avatar

    given by postageapp


    my advance dns zone editor 1200 IN TXT
    Edit Delete
    DKIM mis configured

    new values given by POSTAGEAPP


  3. Support Staff 3 Posted by Scott Tadman on 02 Nov, 2016 05:24 AM

    Scott Tadman's Avatar

    It looks like each time the domain is being deleted and re-created for some reason. All you need to do is apply the settings that are recommended. Deleting the domain will cause it to be re-generated, which means you can't get it to sync up.

    The key itself doesn't change unless that domain's deleted.

  4. 4 Posted by joy de silva on 02 Nov, 2016 05:29 AM

    joy de silva's Avatar

    How could i retest the domain after applying the recommended settings
    without deleting the domain after the misconfiguration

  5. Support Staff 5 Posted by Scott Tadman on 02 Nov, 2016 05:31 AM

    Scott Tadman's Avatar

    The settings are tested in real-time so any changes you make should show up on that page as soon as they're correctly applied. The tests are done every five or so seconds and most domain registrars apply changes within a few minutes at most.

    Just be a little patient and you should see things sync up.

  6. 6 Posted by joy de silva on 02 Nov, 2016 05:36 AM

    joy de silva's Avatar

    Hi Scott ,

    Thank you very much for the big help DKIM is now valid.

  7. Support Staff 7 Posted by Scott Tadman on 02 Nov, 2016 05:46 AM

    Scott Tadman's Avatar

    Good to hear and glad I could help. If you have any other questions just let me know.

  8. 8 Posted by joy de silva on 02 Nov, 2016 06:55 AM

    joy de silva's Avatar

    Hi scott

    It looks like gmail is bouncing email coming from POSTAGEAPP what would be
    the work around for this problem?????

    SENDER: [email blocked] ✓ VALID
    RECIPIENT: 0 [email blocked]
    FROM: [email blocked]
    REPLY-TO: [email blocked]
    SUBJECT: *dsfdfdfd*
    TO: [email blocked]
    AUTO-SUBMITTED: auto-generated

       - PLAIN TEXT
       - RAW SOURCE
       - ISSUES

    Nov 02 02:41:32 Transmission Created
    Nov 02 02:41:32 Error: Message cannot be delivered, recipient email address
    is bouncing and is not accepting messages.
    Nov 02 02:41:32 Failed

  9. Support Staff 9 Posted by Scott Tadman on 02 Nov, 2016 06:59 AM

    Scott Tadman's Avatar

    The message given by the server is this:

    "Your IP: : Your domain is not allowed inheader From"

    Looks like the reason for this is the envelope sender might be conflicting with your server settings. Since you're using a custom mail server you might want to do one of the following.

    Change the "Return Path" address here:

    Or use the provided PostageApp mail server which we're better able to support since we have access to every working component in the infrastructure. External servers are often trouble, they can go down, passwords can change, and restrictions like this on who's allowed to send through them can be problematic.

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