Mails stacking up in Queue
Alexander Presber
via web
We are using the "PostageApp Shared Mail Server" for one of our projects and a lot of our messages (currently 639) are staying in the "Queued" state, with the message "processing...", some of them going back to may the 30th.
What should we do now? Is there a way to debug this and is resending an option? It's important we can make sure this does not happen again, since a lot of these mails are activation mails.
Regards
Alex
Support Staff 2 Posted by Tom Walsham on 15 Jun, 2011 10:38 AM
Hi Alex,
This is strange behaviour - originally there were several messages that were stuck in your queue because our system will continue to retry for up to 48 hours to get a message through, and so several were stuck because their emails weren't reachable.
However, you are right, the messages tagged with "Processing..." seem to be stuck. I will have one of our developers take a look at it and get back to you as soon as possible. He should be able to give these messages a little kick in the bum, and I will let you know.
Thank you for your patience!
3 Posted by Alexander Presber on 15 Jun, 2011 10:41 AM
:-) Don't kick them too hard.
Support Staff 4 Posted by Tom Walsham on 15 Jun, 2011 10:43 AM
Alex,
We kick with the highest possible level of tender, loving care. No worries. ;)
Support Staff 5 Posted by Tom Walsham on 15 Jun, 2011 06:53 PM
Alex,
Just an update on the situation: many of the emails (like the one from May 31st) were just a result of being incorrectly flagged - they had already failed to deliver. As for the others, when it says "Processing..." it can either mean our system is unrolling your request to send it out, or it is trying again.
We're closely monitoring the performance to see if things improve, and I appreciate your patience on the matter!
Will let you know if anything changes. Thanks again!
6 Posted by apresber on 18 Jun, 2011 06:36 AM
Hey Jon,
from our perspective, nothing really changed: It's over 700 mails by now and the only difference is that they are now labeled "Delivering..." instead of "Processing...", including the very old ones.
This is a bit confusing and we are still left with the problems of many activation mails laying around in the Queue and no clue on how to resend them.
There is no indication of the kind of error that presumably occurred while sending. Many of the mail addresses in question have worked well before and after.
Please resolve the situation, this is important for us.
Thanks, Alex
Support Staff 7 Posted by Tom Walsham on 18 Jun, 2011 01:37 PM
Hey Alex,
We've made some adjustments to the back end so that it is more resilient against sending errors and will outright drop the messages that have permanent errors (email or domain doesn't exist) to clear up the queue.
However, we have had a couple of issues with the engine that we are looking to work out as soon as possible. I'm really sorry about the difficulties you are experiencing. We are doing our best to eliminate this problem altogether, as quickly as possible.
Thanks for your patience!